Terms & Privacy Policies

These Terms & Privacy Policies govern your access to use our websites, emails and mobile applications (FILE A COMPLAINT).
By accessing and using FILE A COMPLAINT, you agree to comply with these Terms. If you are using FILE A COMPLAINT on behalf of a company or Resolver or any consumer, you are agree to be bound with each other.
By these Terms even if we have separate agreement with you. You may not use FILE A COMPLAINT if you do not agree to the version of the Terms posted on FILE A COMPLAINT at the time you access FILE A COMPLAINT.
Please note: These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute.

1. Eligibility to Use FILE A COMPLAINT

To access or use FILE A COMPLAINT, (1) you must be 13 years of age or older and, if under 18 or the age of majority in your jurisdiction, your use of FILE A COMPLAINT must be under the supervision of a parent or guardian or other responsible adult and (2) you, or (where applicable) the adult supervising your use of FILE A COMPLAINT, must have the power and authority to enter into these Terms. You may not use FILE A COMPLAINT if we have terminated your account or banned you.

2. Your FILE A COMPLAINT Account

In order for you to create a FILE A COMPLAINT account (Consumer (poster)/Resolver/Company), we require that you provide a valid email address and set up a password. The email you use must be one where we can reach you. In the event we cannot correspond with you via this email address, your submitted content may be rejected and your account may be disabled. You are entirely responsible for maintaining the confidentiality of your password. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for the use of your account. Passwords are subject to cancellation or suspension by FILE A COMPLAINT at any time.


A. Third-Party Content on FILE A COMPLAINT:
Content from company and posters is made available to you through FILE A COMPLAINT. ("Content") means any work of authorship or information, including review of any companies or any products which was purchased in any shop/e-commerce site or any complaints regarding that and their percentage of voting made by the user, feedbacks etc..on FILE A COMPLAINT. Because we do not control such Content, you understand and agree that: (1) we are not responsible for, and do not endorse, any such Content, including advertising and information about third-party products and services, (2) we make no guarantees about the accuracy, currency, suitability, reliability or quality of the information in such Content; and (3) we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful Content made available by users, companies, and third parties. In accordance with Section 230 of the U.S. Communications Decency Act, and any equivalent or similar laws in other jurisdictions which are intended to exclude or limit the liability of online service providers who provide access to user-generated content, we generally cannot be held liable for claims arising from the Content provided by third parties on FILE A COMPLAINT. We allow users to post content for companies after they have used that product and have concerns and feedback to be raised.
B. House Rules:
You represent and warrant that you will use FILE A COMPLAINT solely for lawful purposes in a manner consistent with these Terms and any and all applicable laws, regulations, or other legally enforceable obligations (including contractual obligations) you may have towards us and any third parties. You are solely responsible for any and all Content that is posted through your account on FILE A COMPLAINT ("Your Content"). You agree that by submitting Your Content to FILE A COMPLAINT, You understand that you may expose yourself to liability if Your Content or other use of FILE A COMPLAINT violates applicable law or any third-party right.
You agree that you will not:
  • Using another person’s mail to mislead anyone/company or their products
  • Creating user account which is false or fraudulent pretenses or creating an account for others by yourself or creating multiple user accounts for posting review of a same company.
  • Posting content that is damaging someone, libel that you know that is not true or not honest.
  • Violating terms and conditions prescribed by us or not following laws which governed by us.
  • Promoting, without public approval or doing any illegal activities.
  • Disclosing any information and violation of any legally enforceable confidentiality, and doing contractual restrictions of any companies and resolvers.
  • Violating the publicity, copyright, trademark, trade secret, or other intellectual property or proprietary rights of any third-party or companies or resolvers;
  • Post anything pornographic or sexually explicit in nature, or engage in the exploitation of persons in a sexual or violent manner;
  • Solicit personally identifying information from minors;
  • Except as expressly approved by us, use FILE A COMPLAINT for commercial activities and/or promotions such as contests, sweepstakes, barter, pyramid schemes, advertising, affiliate links, and other forms of solicitation;
  • Imply a FILE A COMPLAINT endorsement or partnership of any kind without our express written permission;
  • Send messages in violation of the USA CAN-SPAM Act or any other applicable anti-spam law;
  • Introduce software or automated agents to FILE A COMPLAINT, or access FILE A COMPLAIN so as to produce multiple accounts, generate automated messages, or to scrape, strip or mine data from FILE A COMPLAINT without our express written permission; “Frame” or “mirror” or otherwise incorporate part of FILE A COMPLAINT into any website, or “deep-link” to any portion of FILE A COMPLAINT without our express written permission.
  • Copy, modify or create derivative works of FILE A COMPLAINT (including FILE A COMPLAINT Content) without our express written permission;
  • Copy or use the information, content, or data on FILE A COMPLAINT in connection with a competitive service (as determined by FILE A COMPLAINT);
  • Sell, resell, rent, lease, loan, trade or otherwise monetize access to FILE A COMPLAINT or any FILE A COMPLAINT Content without our express written permission;
  • Interfere with, disrupt, modify, reverse engineer, or decompile any data or functionality of FILE A COMPLAINT;
  • Interfere with, disrupt, or create an undue burden on FILE A COMPLAINT or the networks or services connected to FILE A COMPLAINT;
  • Introduce any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or similar software to FILE A COMPLAINT;
  • Attempt to circumvent any security feature of FILE A COMPLAINT; or
  • Expose us or our users to any harm or liability.
  • C. Applying on FILE A COMPLAINT:
    Our Complaint categories allow you to complete and submit your application on FILE A COMPLAINT. We provide this service by working directly with a Company or by searching the Internet for the best contact information we can find for a company or a best resolver for your complaints. When you click the "Submit" button to apply a complaint on FILE A COMPLAINT, Your complaint will be posted in our website and either the company will directly contact you on seeing their complaints or a third party resolver may see your complaint on our website and contact you to resolve the complaint by directly coordinating you with any legal agreement or paying an amount for the resolve of the complaint.
    While we endeavor to make this service the best it can be, company’s websites are not controlled by FILE A COMPLAINT, and we cannot guarantee that your application will be properly received and logged by the third-party company’s website upon transmission.
    D. Links to Third-Party Websites:
    FILE A COMPLAINT may contain links to third-party websites placed by us as a service to those interested in this information, or posted by other users. Your use of all such links to third-party websites is at your own risk. We do not monitor or have any control over, and make no claim or representation regarding third-party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third-party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website. When you leave FILE A COMPLAINT, our terms and policies do not govern your use of third-party websites.

    4. Enforcement by FILE A COMPLAINT

    A. Removal of Content:
    While FILE A COMPLAINT has no obligation to do so, FILE A COMPLAINT reserves the right to review and delete (or modify) any Content that we believe, in our sole discretion, violates these Terms or other applicable policies posted on FILE A COMPLAINT or that we deem, in our sole discretion, inappropriate. If you see any Content on FILE A COMPLAINT that you believe violates our policies, you may report to us. Once notified, we will review the Content and consider whether to remove or modify it. Please note: Our interpretation of our policies and the decision whether or not to edit or remove Content is within our sole discretion. You understand and agree that if we choose not to remove or edit Content that you find objectionable, that decision will not constitute a violation of these Terms or any agreement we have with you.
    B. Other Enforcement Actions:
      While we have no obligation to do so, we reserve the right to investigate and take appropriate action in our sole discretion against you if you violate these Terms, including without limitation: removing Content from FILE A COMPLAINT (or modifying it); suspending your rights to use FILE A COMPLAINT; terminating your membership and account; reporting you to law enforcement, regulatory authorities, or administrative bodies; and taking legal action against you.  
    C. Defending Our Users: While we have no obligation to do so, we reserve the right, to the fullest extent permitted by applicable law, to take appropriate action to protect the anonymity of our users against the enforcement of subpoenas or other information requests that seek a user's electronic address or identifying information.

    5. Rights to Your and FILE A COMPLAINT Content:

    We do not claim ownership in any content that you submit to FILE A COMPLAINT, but to be able to legally provide FILE A COMPLAINT to our users, we have to have certain rights to use such Content in connection with FILE A COMPLAINT, as set forth below. By posting any Content to FILE A COMPLAINT, you hereby grant to us an unrestricted, irrevocable, perpetual, on-exclusive, fully-paid and royalty-free, license (with the right to sublicense through unlimited levels of sublicenses) to use, copy, perform, display, create derivative works of, adapt and distribute such Content in any and all media (now known or later developed)throughout the world. To the greatest extent permitted by applicable law, you hereby expressly waive any and all of your moral rights applicable to FILE A COMPLAINT's exercise of the foregoing license. No compensation will be paid with respect to the Content that you post through FILE A COMPLAINT. You should only submit Content to FILE A COMPLAINT that you are comfortable sharing with others under the terms and conditions of these Terms.

    6. Indemnity:

    You agree to defend, indemnify, and hold us and our subsidiaries and our and their respective officers, directors, board members, board advisors, employees, partners, agents successors and assigns (collectively, the "FILE A COMPLAINT Group") harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or otherwise arising from your use of FILE A COMPLAINT, including due to or arising from your breach of any provision of these Terms.

    7. Disclaimer:

    The materials on FILE A COMPLAINT's web site are provided "as is". FILE A COMPLAINT makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, FILE A COMPLAINT does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    8. Limitations:

    In no event shall FILE A COMPLAINT or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on FILE A COMPLAINT's Internet site, even if FILE A COMPLAINT or a FILE A COMPLAINT authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    9. Termination:

    These Terms remain in effect while you use FILE A COMPLAINT and, for registered users, as long as your account remains open. You may delete your account at any time. We may suspend or terminate your account or your access to parts of FILE A COMPLAINT, without notice to you, if we believe that you have violated these Terms. All provisions of these Terms shall survive termination or expiration of these Terms except those granting access to or use of FILE A COMPLAINT. We will have no liability whatsoever to you for any termination of your account or related deletion of your information.

    10. Change of Terms:

    We may revise these Terms from time by posting an updated version on FILE A COMPLAINT and you agree that the revised Terms will be effective thirty (30) days after the change is posted. Your continued use of FILE A COMPLAINT is subject to the most current effective version of these Terms.

    11. Links:

    FILE A COMPLAINT has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FILE A COMPLAINT of the site. Use of any such linked web site is at the user's own risk.

    12. Site Terms of Use Modifications:

    FILE A COMPLAINT may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    13. Governing Laws:

    Any claim relating to FILE A COMPLAINT's web site shall be governed by the laws of the State of California without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

    14. Privacy Policy:

    Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.