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Snap deal.com - 32 GB hp pen drive not working from day 1, snap deal is not changing it

I have purchased 1 32 GB hp pen drive from snap deal before 3 month, but when i m attaching with my laptop it is not detecting. I have used first time and it is not detecting. Now when i dropped e mail to hp team they are not giving any answer, i have called multiple service center in gurgaon but everyone is giving me same answer that we are supporting only laptops. Hp customer care is saying go to fortune or balaji solutions..